Refund policy

We comply with the Australian Consumer Law (ACL).

Under the ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods exchanged or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Due to the intimate nature of our products, we do not accept returns for change of mind once items have been opened or used, unless required under the ACL.

If your item is faulty, damaged, or not as described, please contact us within a reasonable time with proof of purchase.

For hygiene and safety reasons, items must be returned unused and, where possible, in original packaging unless the product is faulty.

Refunds will be processed to the original payment method.

Shipping costs are non-refundable unless the return is due to a product fault or our error.

Nothing in this policy limits your rights under the Australian Consumer Law.